What some of our clients thought about the works we carried out for them…..

Good Morning Nick, I would just like to let you know that the decorators and the scaffolders that are at present working on Fitz House are probably the best we have ever had. I have had no complaints from residents just the reverse, I think they would like them to stay permanently. I thought you would like to know as everyone is quick to complain but very few to praise.”
London & Quadrant Housing Trust

Thank you for completing the works to convert an old bathroom to two new unisex wc cubicles in our former Humanities Building.The works were completed to a high standard with the minimum of fuss. All work was done in a ‘live’ environment and yet I got no complaints from adjacent occupants. The works were costed very reasonably but the final account matched the original order value. All snags were responded to immediately and resolved to my satisfaction within very reasonable timescales.

I was impressed with M&R Refurbishment Ltd and would not hesitate to include them on future tender lists.”
Royal College of Art

Dear Michelle,

Please excuse me addressing you so but its the only name I have. I have had the pleasure of having five of your men round here to put up a bath panel and paint the bathroom. The gentleman who came to measure up the job I was very, very rude to. He was not in the least put out he came back and was just super about it. The chaps who put the bath panel up hit a problem early on and it looked as if it would not fit. However they fiddled about and got it in. Not a botch job – a well done job it looks just great. Then I had Charlie and Anthony Falzon arrive to paint. They were due here at 8 a.m. I took some rubbish out at about 7.15 am and saw a van with M & R on the side it was them they were early and did not want to disturb me. They put up one coat and came back early the next day. All these men were polite, hard working (they did not want my tea just get on with the job) they were all professionals (trust me I am nearly 70 and I have seen a lot of cowboys). They all did a really good job and a bathroom I wanted so much to do – but no money – is done. Also very, very well done. This has happened because these men were willing to do the job for free I could not afford it. Somebody footed the bill I know not who but I was blessed to receive such generosity and kindness. Never happened to me before!!! I can never say a good enough thank you. I do thank all very, very , very much.
A.Wishart – Resident of Amicus Horizon, Giving back scheme

“M&R Refurbishments won a contract for external decoration including internal communal areas which was in excess of a quarter of a million pounds. They performed to a high level producing good quality work, completing on time and within the contract sum. Croydon are now currently not tendering for individual decoration contracts as we are in a long term partnering contract, which although M&R were short listed, were not selected as our preferred choice. However we have used M&R on occasions since on smaller projects and would not hesitate to use them for future works.”
The London Borough of Croydon

“Your workman that painted the inside of our flats did a good job considering the residents were in and out all of the time. All the workmen were polite, cheerful and helpful. Good job done!”
Mrs Kneller, Pembury

M&R have carried out external and internal decoration work to our properties in London & Surrey for the past seven years.

M&R consistently provide a high quality service to our residents.”
Amicus Horizon

“We used M&R to paint and repair the exterior of the building. M&R offered a very competitive price, they were professional all the way through and excellent informing us of the tasks in hand.
Everything was done on time as scheduled.
It was a pleasure doing business with them.”
Knowle House Nursing Home

“Having building work of any sort undertaken on your property can be stressful and there are always many questions to ask and have answered.

I must say that M & R Refurbishments accommodated all of my questions with a courteous, prompt and professional manner.

The workmanship was of a high quality and completed within the time frame agreed even though our winter weather can cause delays. All of the workmen were polite and friendly and thorough.

The scaffolders, who in my case, had to carry scaffolding through my hallway to erect at the rear of my property, were particularly careful which was reassuring!.

For me personally, a high standard of workmanship at a fair price, politeness, good communication and information are really important so I would gladly recommend M & R Refurbishments as they supplied them all! Thanks chaps.”
One of our residents.

One man single handily painted the whole of our building (Both internally and externally). His work was of very high standards and he wasted no time at all. I pointed out to the housing association employee who was inspecting the finishing work, this man deserves recognition for being a hard & very efficient worker.”
Miss Hickmott, Cranbrook

I have had the pleasure of calling on M&R Refurbishment to carry out works at our school in the past. I would recommend the company to any other people that are looking for a reliable, diligent and completely trust worthy company to carry out a range of building works. I would and I feel I will employ M&R refurbishment in the future. The works that they carried out at our site were carried out to a high standard and very professionally.
Brit School, Croydon.

“M&R Refurbishment were awarded a painting contract initially for two of our blocks of flats.  From the pre contract meeting through to completion on site the company performed  professionally and efficiently.  Work was completed to time, to cost and quality of finish was to a high standard.  Feedback received from our tenants was very complementary and as a result we proceeded to award M&R Refurbishments with further similar works which was completed with the same diligence.

The staff have a friendly approach and treat customers respectfully.  Stacey in the office is an excellent communicator and it was a pleasure dealing with Rodney on site.

The company offer excellent value for money and Radcliffe Housing Society will continue to use them for future works, I have already recommended M&R Refurbishments to others’.
Radcliffe Housing Society

From initial enquiry to survey and quotation M & R Refurbishments Ltd have been professional and courteous. then after an extended period of sign off on our part, they were very happy to accommodate our timescales and communication was excellent. During the works, supervision was present and effective and operatives was diligent and professional. At completion of our redecoration works, there was very little snagging which was addresses on the same day and the building was left in a neat and tidy state. I would have little hesitation to invite M& R Refurbishments to quote for further works to our properties and I look forward to working with them again in the future.
Tunbridge Wells Girls’ Grammar School

M & R Refurbishments have carried out two fairly large external repair and decoration projects for Caring Homes Group at two large Care Homes within Surrey.

Both contracts required full scaffolding and general repairs to external features of the buildings. Both contracts were won under a tender situation and thus to be found market value. The works were undertaken with professionalism and to a very good standard. On site management and tradesmen were found to be reactive and carried out the works to a very high standard and worked within the criteria’s set by the home managers with regards to access and safety of residents.

The office staff at M & R communicated well throughout the duration of both projects and the works were completed within the agreed programme with minor snagging issues resolved without question.

M & R remain as an approved contractor of Caring Homes Group and will be offered further opportunities to undertake works during 2017 without hesitation.

Caring Homes Group

We are coming to the end of the first year of five working with M & R on our external cyclical decoration and repair programme. We had never worked with them before so there was a certain amount of nervousness.  I need not have worried. Robin, Mark, Michelle and Rodney made sure that the contract ran smoothly, they helped in providing information for our Board when asked and answers to questions were provided quickly.  M & R demand high standards from their teams and this is reflected in the high standard of their work.  They keep the process simple and clear and we have every bit of confidence that the quality of the work is such that we will be looking at reduced maintenance costs in the years to come.